An ambitious project that makes us happy to be part of it! TIM’s Omnichannel Customer Service solution “Ready Contact Center” combines innovative and traditional contact channels, physical and digital oriented to the customer’s experience and satisfaction. The underlying Ellysse technology allows for Customer Interaction through Whatsapp, Telegram and Facebook Messenger messaging services, or through Google...
Become a point of reference for the development of artificial intelligence at the Italian level- This is the challenge that aims to create an Institute of Artificial Intelligence, an institution that wants to “attract talents from the international market”, a challenge won by one of the Italian cities that stands out for its cultural ferment...
Those who use the Webex team and wish to integrate our Chatbot @ Infocovid19 into their solution will find it in the catalog in the Webex App Hub https://apphub.webex.com/teams/applications/covid19-ellysse-srl In this way, it will also be possible to have @ InfoCovid19 among your contacts to whom you wish to receive information relating to regulations and...
What does an Innovation Manager do in an IT company? Contamination! Yes, because usually the Innovation manager is the figure with the task of guiding digitization projects or better digital innovation. At Ellysse, there is certainly no lack of digital innovation and there is also the desire to offer an always innovative and updated service...
This chatbot does not respond consistently. This chatbot is not empathetic. This chatbot doesn’t understand names and, even worse, responds ambiguously. Moreover, it is never used by anyone. A user approves a chatbot / voicebot service with high expectations, for this reason the result is often unsatisfactory and the company suffers in terms of customer...
Among the 10 professional figures with the highest growth rate, the Courier includes the Artificial Intelligence specialist which includes Machine learning, Artificial intelligence and Neural Networks among its skills. This AI specialist seems to have a lot in common with the Botrainer! https://www.corriere.it/economia/lavoro/cards/lavoro-dieci-figure-il-piu-alto-tasso-crescita-ultimi-4-anni/artificial-intelligence-specialist.shtml Implementing your customer service with a Chatbot entails a series of...
The current health emergency has revolutionized the working activity of many, invited not to go to the office by opting for smart working. Many ICT technologies and solutions are fundamental for continuing to carry out normal activities and represent a great resource for ensuring remote business continuity. In our field, surely WebRTC, an open source...
Ellysse accelerates multichannel and integrates Alexa into the contact center to create virtual assistants and expand the customer’s customer experience. According to a Juniper Research study, “8 billion digital voice assistants will be in use by 2023.” The data are clear, Smart Speakers are destined to be big protagonists of technological trends between now and...
Did you know that in the process of creating a Chatbot, one aspect not to be overlooked is its psychological aspect? Well yes, its design can be more complex and require different skills than those necessary for the application of an application. Whether they have to interact through text messages or instead react to voice...
The chatbot makes the Contact Center more productive. In addition to answering user requests, it is also useful for agents themselves. Not only in terms of substitute, the bot can do more: Whisper bot is not a traditional chatbot, it works in teams with the operator to provide faster and more consistent answers. Curious to...
