News & Blog

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Become a point of reference for the development of artificial intelligence at the Italian level- This is the challenge that aims to create an Institute of Artificial Intelligence, an institution that wants to “attract talents from the international market”, a challenge won by one of the Italian cities that stands out for its cultural ferment...

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What is ML and how does it work? We hear about it more and more frequently and we now know that these are automatic learning algorithms useful for solving specific tasks thanks to the identification of recurring patterns in a large amount of data. An ML system learns from the experience provided to be able...

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What are we referring to? The chatbot service offered by Ellysse Contatta platform counts among the machine learning engines with which Luis, the machine learning system of Microsoft which, on the occasion of the Build 2020 event, announced a toolkit available on Azure machine learning that promotes both the importance of collecting insights from private...

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What does an Innovation Manager do in an IT company? Contamination! Yes, because usually the Innovation manager is the figure with the task of guiding digitization projects or better digital innovation. At Ellysse, there is certainly no lack of digital innovation and there is also the desire to offer an always innovative and updated service...

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The Chatbot service offered by Ellysse’s Contatta platform now boasts an important new integration with Language Understanding (LUIS), a machine learning service and an understanding of Microsoft’s natural language. The integration of the two technologies allows you to quickly create Chatbot solutions for different information and commercial purposes and increase business productivity by allowing organizations...

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Info Covid-19 Chatbot, created by the Ellysse and BUP, is now available on Whatsapp to help people find useful information about the Coronavirus. He will be able to answer various questions, always giving up-to-date and truthful data disseminated by the main government sources. To start, just add the following number to +39 0522 1863094 to...

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Curious to know more about chatbot and contact center integration? You can’t miss the two online appointments with ELLYSSE that will be held on the occasion of AI Week Italy 11-16 May. Our interventions are marked on the agenda: – 12 May: Speech 30′ entitled “Botrainer and chatbot, perfect mix for a quality contact center....

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“Contatta”, Ellysse’s contact center platform, now also integrates Cisco Webex Teams to improve the customer experience. In this way the management of the multi-channel already integrated in the platform (Whatsapp, Facebook Messenger, Telegram, Alexa, website etc …) is further extended to those customers who adopt Cisco technologies for collaboration. Call center agents can continue to...

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