News & Blog

Gaia Gambarelli, Aldo Gangemi, Rocco Tripodi. (30 January 2023). Is Your Model Sensitive? SPEDAC: A New Resource for the Automatic Classification of Sensitive Personal Data. https://ieeexplore.ieee.org/document/10031607/authors Is Your Model Sensitive? Abstract: In recent years, there has been an exponential growth of applications, including dialogue systems, that handle sensitive personal information. This has brought to light the extremely...

Gaia Gambarelli, Aldo Gangemi (26 August 2022). PRIVAFRAME: A Frame-Based Knowledge Graph for Sensitive Personal Data. https://www.mdpi.com/2504-2289/6/3/90 Abstract The pervasiveness of dialogue systems and virtual conversation applications raises an important theme: the potential of sharing sensitive information, and the consequent need for protection. To guarantee the subject’s right to privacy, and avoid the leakage of...

An ambitious project that makes us happy to be part of it! TIM’s Omnichannel Customer Service solution “Ready Contact Center” combines innovative and traditional contact channels, physical and digital oriented to the customer’s experience and satisfaction. The underlying Ellysse technology allows for Customer Interaction through Whatsapp, Telegram and Facebook Messenger messaging services, or through Google...

2021 begins under the banner of artificial intelligence for the University of Genova which has signed an agreement with the IIT (Italian Institute of Technology). The agreement is based on the common will to make Genova, where the Italian unit of Ellis (European laboratory for learning and intelligent System) is already active, a European hub...

Ellysse, with its constant attention to digital innovation, continues to design and plan new technologies in support of costumer care and multi-channeling. Artificial intelligence reigns supreme in terms of development and is, in addition to cloud computing, the focus on which to focus in order to be globally competitive. For this reason we have learned...

Smartworking together with dpcm, lockdown, webinar are terms that have strongly entered our vocabulary and we will hardly forget them, among all Smartworking has become a habit for Ellysse. In this first ten days of January we have reached our tenth month of smartworking. Although it has affected a vital part of the company such...

Our last webinar was a real BOTreinerian practice laboratory! Who is the conversational designer? What are the terms of conversational design? How important is conversational design for creating a virtual assistant? We have answered these and other questions to provide guidance on the strategies to be implemented for creating a virtual assistant. From theory to...

Become a point of reference for the development of artificial intelligence at the Italian level- This is the challenge that aims to create an Institute of Artificial Intelligence, an institution that wants to “attract talents from the international market”, a challenge won by one of the Italian cities that stands out for its cultural ferment...

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