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The chatbot makes the Contact Center more productive. In addition to answering user requests, it is also useful for agents themselves. Not only in terms of substitute, the bot can do more: Whisper bot is not a traditional chatbot, it works in teams with the operator to provide faster and more consistent answers. Curious to...

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Methods and processes of creation: from training set to continuous learning “How do you know all these things?” Here’s what a successful conversation with a virtual agent could lead to asking. By rationally analyzing the design steps that bring our chatbot to life, we will demystify the apparent magic. To summarize, the design of a...

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Chatbots are software solutions designed to simulate a human conversation and against a targeted training path, they can be used by any company regardless of the type of sector they belong to. The insurance world, for example, represents one of the sectors in which the application of artificial intelligence, in the guise of a chatbot,...

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Alla diffusione dei Chatbot spesso non si affianca un’attenta analisi dei flussi conversazionali in grado di ingaggiare, accattivare l’utente e fargli vivere un positiva esperienza. Oltre ad essere funzionale e performante, il Chatbot deve avere a disposizione una fonte di conoscenza in continuo aggiornamento in modo da fornire sempre risposte precise e dettagliate ad ogni...

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