News & Blog

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What are we referring to? The chatbot service offered by Ellysse Contatta platform counts among the machine learning engines with which Luis, the machine learning system of Microsoft which, on the occasion of the Build 2020 event, announced a toolkit available on Azure machine learning that promotes both the importance of collecting insights from private...

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What does an Innovation Manager do in an IT company? Contamination! Yes, because usually the Innovation manager is the figure with the task of guiding digitization projects or better digital innovation. At Ellysse, there is certainly no lack of digital innovation and there is also the desire to offer an always innovative and updated service...

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The Chatbot service offered by Ellysse’s Contatta platform now boasts an important new integration with Language Understanding (LUIS), a machine learning service and an understanding of Microsoft’s natural language. The integration of the two technologies allows you to quickly create Chatbot solutions for different information and commercial purposes and increase business productivity by allowing organizations...

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Info Covid-19 Chatbot, created by the Ellysse and BUP, is now available on Whatsapp to help people find useful information about the Coronavirus. He will be able to answer various questions, always giving up-to-date and truthful data disseminated by the main government sources. To start, just add the following number to +39 0522 1863094 to...

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Curious to know more about chatbot and contact center integration? You can’t miss the two online appointments with ELLYSSE that will be held on the occasion of AI Week Italy 11-16 May. Our interventions are marked on the agenda: – 12 May: Speech 30′ entitled “Botrainer and chatbot, perfect mix for a quality contact center....

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“Contatta”, Ellysse’s contact center platform, now also integrates Cisco Webex Teams to improve the customer experience. In this way the management of the multi-channel already integrated in the platform (Whatsapp, Facebook Messenger, Telegram, Alexa, website etc …) is further extended to those customers who adopt Cisco technologies for collaboration. Call center agents can continue to...

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Among the 10 professional figures with the highest growth rate, the Courier includes the Artificial Intelligence specialist which includes Machine learning, Artificial intelligence and Neural Networks among its skills. This AI specialist seems to have a lot in common with the Botrainer! https://www.corriere.it/economia/lavoro/cards/lavoro-dieci-figure-il-piu-alto-tasso-crescita-ultimi-4-anni/artificial-intelligence-specialist.shtml   Implementing your customer service with a Chatbot entails a series of...

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Ellysse accelerates multichannel and integrates Alexa into the contact center to create virtual assistants and expand the customer’s customer experience. According to a Juniper Research study, “8 billion digital voice assistants will be in use by 2023.” The data are clear, Smart Speakers are destined to be big protagonists of technological trends between now and...

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Did you know that in the process of creating a Chatbot, one aspect not to be overlooked is its psychological aspect? Well yes, its design can be more complex and require different skills than those necessary for the application of an application. Whether they have to interact through text messages or instead react to voice...

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