Methods and processes of creation: from training set to continuous learning “How do you know all these things?” Here’s what a successful conversation with a virtual agent could lead to asking. By rationally analyzing the design steps that bring our chatbot to life, we will demystify the apparent magic. To summarize, the design of a...
Chatbots are software solutions designed to simulate a human conversation and against a targeted training path, they can be used by any company regardless of the type of sector they belong to. The insurance world, for example, represents one of the sectors in which the application of artificial intelligence, in the guise of a chatbot,...
Ellysse increase the offer of “multi-channel” services for contact centers choosing the new Speech-i, solution for multi-language recognition developed by Cedat 85. Through this choice, Ellysse completes its offer of services, with high added value, destined to mark the difference of innovative solutions for Contact Centers. Thanks to the transformation of human dialogues into text...
Ellysse, as a sponsor partner, is waiting for you to explore together the news and the latest frontiers of the Customer Service integrated with AI.
The 5 fundamental points from which to train a chatbot
Ellysse' chatbot manages appointments and axams in healthcare field
Ethos implemented the solution "Contatta Cloud" by Ellysse for the management of its outsourced services.
L’ipotesi del mondo chiuso e il training continuo del nostro agente virtuale
Ellysse and Nethesis solutions: certified interoperability to guarantee the best customer experience
The keyword is "Synergy"! Only the perfect collaboration between Chatbot and Real Agent can lead to a win-win situation in Customer Service.
