This chatbot does not respond consistently. This chatbot is not empathetic. This chatbot doesn’t understand names and, even worse, responds ambiguously. Moreover, it is never used by anyone. A user approves a chatbot / voicebot service with high expectations, for this reason the result is often unsatisfactory and the company suffers in terms of customer...
The current health emergency has revolutionized the working activity of many, invited not to go to the office by opting for smart working. Many ICT technologies and solutions are fundamental for continuing to carry out normal activities and represent a great resource for ensuring remote business continuity. In our field, surely WebRTC, an open source...
Ellysse accelerates multichannel and integrates Alexa into the contact center to create virtual assistants and expand the customer’s customer experience. According to a Juniper Research study, “8 billion digital voice assistants will be in use by 2023.” The data are clear, Smart Speakers are destined to be big protagonists of technological trends between now and...
Methods and processes of creation: from training set to continuous learning “How do you know all these things?” Here’s what a successful conversation with a virtual agent could lead to asking. By rationally analyzing the design steps that bring our chatbot to life, we will demystify the apparent magic. To summarize, the design of a...
Key metrics to measure the comprehension ability of our virtual assistant
Ellysse' chatbot manages appointments and axams in healthcare field
FreePBX è ora integrato con la soluzione di Contact Center “Contatta” di Ellysse
Il primo passo per raggiungere un pubblico globale è la creazione di un sito web multilingua che offre il vantaggio di ampliare i confini del business e rendere accessibili i servizi e prodotti ad un pubblico internazionale. In questa ottica il nostro nuovo sito è fruibile anche in lingua inglese, internazionalizzando il brand promuovendone la...
