An ambitious project that makes us happy to be part of it! TIM’s Omnichannel Customer Service solution “Ready Contact Center” combines innovative and traditional contact channels, physical and digital oriented to the customer’s experience and satisfaction. The underlying Ellysse technology allows for Customer Interaction through Whatsapp, Telegram and Facebook Messenger messaging services, or through Google...
Among the 10 professional figures with the highest growth rate, the Courier includes the Artificial Intelligence specialist which includes Machine learning, Artificial intelligence and Neural Networks among its skills. This AI specialist seems to have a lot in common with the Botrainer! https://www.corriere.it/economia/lavoro/cards/lavoro-dieci-figure-il-piu-alto-tasso-crescita-ultimi-4-anni/artificial-intelligence-specialist.shtml Implementing your customer service with a Chatbot entails a series of...
Voicebot, Chatbot, Smartspeaker The bot world is just as complex as the field it belongs to. Let’s try to clarify a little: a first discrimination in this complexity is the distinction between Bots without AI and Bots with AI. The first manages user requests through guided interaction, i.e. via button menus and carousel menus and...
The chatbot makes the Contact Center more productive. In addition to answering user requests, it is also useful for agents themselves. Not only in terms of substitute, the bot can do more: Whisper bot is not a traditional chatbot, it works in teams with the operator to provide faster and more consistent answers. Curious to...
Chatbots are software solutions designed to simulate a human conversation and against a targeted training path, they can be used by any company regardless of the type of sector they belong to. The insurance world, for example, represents one of the sectors in which the application of artificial intelligence, in the guise of a chatbot,...
Ellysse increase the offer of “multi-channel” services for contact centers choosing the new Speech-i, solution for multi-language recognition developed by Cedat 85. Through this choice, Ellysse completes its offer of services, with high added value, destined to mark the difference of innovative solutions for Contact Centers. Thanks to the transformation of human dialogues into text...
Ellysse, as a sponsor partner, is waiting for you to explore together the news and the latest frontiers of the Customer Service integrated with AI.
Thanks to the integrated chatbot in Telegram, the phase of access and exchange of information is significantly improved and the benefits are
The 5 fundamental points from which to train a chatbot
Ethos implemented the solution "Contatta Cloud" by Ellysse for the management of its outsourced services.
