An ambitious project that makes us happy to be part of it! TIM’s Omnichannel Customer Service solution “Ready Contact Center” combines innovative and traditional contact channels, physical and digital oriented to the customer’s experience and satisfaction. The underlying Ellysse technology allows for Customer Interaction through Whatsapp, Telegram and Facebook Messenger messaging services, or through Google...
This chatbot does not respond consistently. This chatbot is not empathetic. This chatbot doesn’t understand names and, even worse, responds ambiguously. Moreover, it is never used by anyone. A user approves a chatbot / voicebot service with high expectations, for this reason the result is often unsatisfactory and the company suffers in terms of customer...
The chatbot makes the Contact Center more productive. In addition to answering user requests, it is also useful for agents themselves. Not only in terms of substitute, the bot can do more: Whisper bot is not a traditional chatbot, it works in teams with the operator to provide faster and more consistent answers. Curious to...
Chatbots are software solutions designed to simulate a human conversation and against a targeted training path, they can be used by any company regardless of the type of sector they belong to. The insurance world, for example, represents one of the sectors in which the application of artificial intelligence, in the guise of a chatbot,...
Performance evaluation experiments on several semantic engines
Thanks to the integrated chatbot in Telegram, the phase of access and exchange of information is significantly improved and the benefits are
The 5 fundamental points from which to train a chatbot
Ellysse' chatbot manages appointments and axams in healthcare field
L’ipotesi del mondo chiuso e il training continuo del nostro agente virtuale
Ellysse is pleased to announce its participation as a Sponsor Partner at the 1st edition of the Artifical Intelligence 360 Summit. An event dedicated to the AI world to explore together the current scenario, the potentiality and the opportunities that come from it. During the dedicated speech, we will explore how artificial intelligence can be...
