Those who use the Webex team and wish to integrate our Chatbot @ Infocovid19 into their solution will find it in the catalog in the Webex App Hub https://apphub.webex.com/teams/applications/covid19-ellysse-srl In this way, it will also be possible to have @ InfoCovid19 among your contacts to whom you wish to receive information relating to regulations and...
Did you know that in the process of creating a Chatbot, one aspect not to be overlooked is its psychological aspect? Well yes, its design can be more complex and require different skills than those necessary for the application of an application. Whether they have to interact through text messages or instead react to voice...
Voicebot, Chatbot, Smartspeaker The bot world is just as complex as the field it belongs to. Let’s try to clarify a little: a first discrimination in this complexity is the distinction between Bots without AI and Bots with AI. The first manages user requests through guided interaction, i.e. via button menus and carousel menus and...
The chatbot makes the Contact Center more productive. In addition to answering user requests, it is also useful for agents themselves. Not only in terms of substitute, the bot can do more: Whisper bot is not a traditional chatbot, it works in teams with the operator to provide faster and more consistent answers. Curious to...
Methods and processes of creation: from training set to continuous learning “How do you know all these things?” Here’s what a successful conversation with a virtual agent could lead to asking. By rationally analyzing the design steps that bring our chatbot to life, we will demystify the apparent magic. To summarize, the design of a...
Chatbots are software solutions designed to simulate a human conversation and against a targeted training path, they can be used by any company regardless of the type of sector they belong to. The insurance world, for example, represents one of the sectors in which the application of artificial intelligence, in the guise of a chatbot,...
The 5 fundamental points from which to train a chatbot
Ellysse ha integrato Dialogflow, tecnologia di machine learning di Google, come motore per la creazione, configurazione e gestione della propria applicazione conversazionale di ChatBot. Questa potente piattaforma permette di avviare interazioni sfruttando NLP per creare esperienze veloci, ricche e il più possibile naturali. Grazie all’integrazione di Dialogflow con il software di Contact Center Contatta, ogni...
