The chatbot makes the Contact Center more productive. In addition to answering user requests, it is also useful for agents themselves. Not only in terms of substitute, the bot can do more: Whisper bot is not a traditional chatbot, it works in teams with the operator to provide faster and more consistent answers.
Curious to know how it does?
With Ellysse’s Whisperbot technology chatbot and operator contribute to mutual growth in a virtuous circle:
the operator will respond faster and according to standardized criteria thus avoiding the problem different operators, different answers; the operator training time will be shortened because it is supported by the WhisperBot. At the same time, the agent’s review of WhisperBOT’s suggestions will be continuous and speeded up and will increase the domain of knowledge of the BOT. Consequently, the chatbot response set will always be updated with a view to training and continuous mutual increase.
In general, the advantages that this Elysse technology brings to chatbot and operator will especially benefit users who will have the most complete and precise service possible.
