An ambitious project that makes us happy to be part of it! TIM’s Omnichannel Customer Service solution “Ready Contact Center” combines innovative and traditional contact channels, physical and digital oriented to the customer’s experience and satisfaction. The underlying Ellysse technology allows for Customer Interaction through Whatsapp, Telegram and Facebook Messenger messaging services, or through Google Home and Alexa smart speakers or even through Chatbot and Voicebot conversational assistants. An omnichannel approach that is advantageous both for companies and for customers, being able to meet the needs of both. It is not a point of arrival but of restart because cases like these inspire and motivate you!
