Chatbot to conquest the world of insurance!

Chatbots are software solutions designed to simulate a human conversation and against a targeted training path, they can be used by any company regardless of the type of sector they belong to. The insurance world, for example, represents one of the sectors in which the application of artificial intelligence, in the guise of a chatbot, finds the system to manage multiple needs, allowing automated purchasing experiences and offering personalized interactions.
The typical need of customers who contact an agency is to be able to access consultancy services (also online), quickly and outside working hours. The agency has to face this need in an efficient and optimized way, taking into consideration management costs and implementing an integrated solution, equipped with all the useful tools to monitor customers and be able to manage them online and from mobile.
The Chatbot solution by Ellysse allows you to review the approach to the customer by maintaining and ensuring a role of primary importance to the broker / insurance agent, lifting it however, from the simple and repetitive requests. The chatbot, in fact, is able to carry out customer care activities, answering up to 70% of the requests without any human intervention and recovering the answers from databases, can provide estimates and manage the sale of insurance policies, improving the efficiency of the companies. Through button or carousel menus, it can guide the user towards automatic estimation systems, open a file for a claim, schedule appointments, act as a reminder reminding the customer of renewals and payments, all bringing benefits to the customer experience. Furthermore, thanks to the integration with advanced recognition systems and natural language analysis (NLP), they can interact with the user through a natural conversation made up of free questions and answers, sending links and documents, always leaving open the possibility to speak with a real operator.