The chatbot market will grow with a CAGR of 24% * by 2025 and this predictable growth is certainly linked to the improvement of customer services, on which companies in recent years are investing, implementing automatic assistance services on more digital contact channels used in everyday life, including Telegram.
The chatbot is an extraordinary opportunity to enrich the customer journey to improve the customer experience. Integrated within Telegram, it is identifiable as a real user able to provide service, providing information through text messages, responding to needs and finding solutions to problems or doubts.
On the user side, if we think to the main problems that users encounter when they need to contact customer service, we certainly find, among the most frustrating, the difficulty in finding information on complex sites, the impossibility of finding the desired service and difficulty in finding answers to simple questions. Thanks to the integrated chatbot in Telegram, the phase of access and exchange of information is significantly improved and the benefits are attributable to the simplicity of channel management and the response speed 24/7.
Designed to offer an always available support, they can be used by companies in the automotive sector, public administration, tourism, healthcare, for credential management and access data recovery, information on reservations for a specific service, to administer communities or groups / channels. According to the type of training and know-how that is transmitted to them, these virtual assistants become real experts in their field.
* Https: //www.grandviewresearch.com/press-release/global-chatbot-market
