The thousand eyes on the chatbot. Evaluation prospects for a virtual assistant
17 March 2020by Ellysse
This chatbot does not respond consistently. This chatbot is not empathetic. This chatbot doesn’t understand names and, even worse, responds ambiguously. Moreover, it is never used by anyone. A user approves a chatbot / voicebot service with high expectations, for this reason the result is often unsatisfactory and the company suffers in terms of customer...
