NewsEllysse’s chatbot / voicebot also integrates Microsoft Language Understanding (LUIS)

21 April 2020by Ellysse

The Chatbot service offered by Ellysse’s Contatta platform now boasts an important new integration with Language Understanding (LUIS), a machine learning service and an understanding of Microsoft’s natural language.

The integration of the two technologies allows you to quickly create Chatbot solutions for different information and commercial purposes and increase business productivity by allowing organizations to simplify customer service activities. Each interaction with the user is managed by the Contact platform through which conversational flows are also created with the possibility of accessing precise and detailed information on all ongoing activities.

The integrated solution also allows you to manage speech recognition for all interactions with users. The ability to recognize conversational and contextual user requests requires careful training but can offer the most natural and efficient conversational experience possible.

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