News & Blog

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Ellysse accelerates multichannel and integrates Alexa into the contact center to create virtual assistants and expand the customer’s customer experience. According to a Juniper Research study, “8 billion digital voice assistants will be in use by 2023.” The data are clear, Smart Speakers are destined to be big protagonists of technological trends between now and...

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Did you know that in the process of creating a Chatbot, one aspect not to be overlooked is its psychological aspect? Well yes, its design can be more complex and require different skills than those necessary for the application of an application. Whether they have to interact through text messages or instead react to voice...

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Voicebot, Chatbot, Smartspeaker The bot world is just as complex as the field it belongs to. Let’s try to clarify a little: a first discrimination in this complexity is the distinction between Bots without AI and Bots with AI. The first manages user requests through guided interaction, i.e. via button menus and carousel menus and...

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The chatbot makes the Contact Center more productive. In addition to answering user requests, it is also useful for agents themselves. Not only in terms of substitute, the bot can do more: Whisper bot is not a traditional chatbot, it works in teams with the operator to provide faster and more consistent answers. Curious to...

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Methods and processes of creation: from training set to continuous learning “How do you know all these things?” Here’s what a successful conversation with a virtual agent could lead to asking. By rationally analyzing the design steps that bring our chatbot to life, we will demystify the apparent magic. To summarize, the design of a...

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Chatbots are software solutions designed to simulate a human conversation and against a targeted training path, they can be used by any company regardless of the type of sector they belong to. The insurance world, for example, represents one of the sectors in which the application of artificial intelligence, in the guise of a chatbot,...

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Ellysse increase the offer of “multi-channel” services for contact centers choosing the new Speech-i, solution for multi-language recognition developed by Cedat 85. Through this choice, Ellysse completes its offer of services, with high added value, destined to mark the difference of innovative solutions for Contact Centers. Thanks to the transformation of human dialogues into text...

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Facebook Messenger has exceeded one million active users every month becoming, after Whatsapp, one of the most widely used instant messaging channels in the world. By implementing the Ellysse chatbot within Messenger, a new scenario is created out of automated and instant digital conversations between customer and brand, for better and simplified customer care management....

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